FAQ

Account
Buying
Payments
Security
Money Back
Support
Account
Buying
Payments
Security
Money Back
Support
Account
You can subscribe to our site very easily. All you need to do is to enter the My Account page and register by typing your e-mail address and the password you want to use to login. In addition, Google, Facebook and Twitter account with a single click you can sign up and login easily.
account
If you have forgotten your login password, click Forgot? option, or click here and type your member username or email address. Instructions for creating a new password will be sent to your member email address immediately.
In order to change your member password, you must first login to the site. You can change your password in the Account Details section. If you don’t remember your password, just click here and enter your username or e-mail address. Instructions for creating a new password will be sent to your member email address immediately.
In order to change your member information or password, you must first login to the site. In the Account Details section, you can change your personal information and password. In the Address section, you can change your billing address and phone information.
You can benefit from special campaigns and discounts organized at various times for our members. We also recommend you to shop as a member for special gifts and bonuses.
All information stored on our website is encrypted and stored and not shared with third parties. Your payment information will not be stored. Turgame employees never ask you for your information such as password / card etc. For your account security, do not share your membership password or credit card information with anyone.
Buying
You can select the product you want to buy by clicking the category of the product you want to buy. You can shop using the Buy Now button. In multi-product purchases, you can buy the products you want to buy by adding them to the basket. Once you have added your products to your cart, you can proceed to the payment step in the Cart menu.
Gift Cards: (Delivery Time: Instantly if there is stock, maximum 1 hour if no stock.) Gift Cards codes are delivered at the time of purchase. You can access the codes of the product you received by clicking on your order from the My Orders page. In addition, the codes are sent to your order e-mail address. Games: (Delivery Time: Maximum 30 minutes if no stock.) The delivery time is about 5-10 minutes for your play money products that we have to deliver. You can follow your order status instantly from My Orders page.
You can follow your order instantly from My Orders page. You can access the codes of the gift cards you have purchased.
Information on how to use gift cards is available in the description section of the products. Click on the details of the product you purchased and follow the instructions on how to use it.
You’ve made a purchase, but an item is missing? If that’s the case, the seller most likely ran out of keys right during the finalization of your order, which is why you received only a part of it (we delivered the keys that were in stock). Worry not – If this happens, our system will re-check the seller’s stock again after 6 hours to see if the missing -key can still be delivered to you. If not possible, the undelivered part of your order will be refunded. If you haven’t received every item in your order and the waiting time would be getting longer than 6 to 7 hours, just let us now know by creating a ticket and we will check that for you!
Alright, so you tried to purchase an item on TURGAME.COM, you paid for it, but somehow the transaction is still not completed and/or your order has the status “waiting for payment”? That’s a bummer indeed, but let’s have a look at it and see what can be done to fix that!

I tried to pay, but my transaction/payment is pending

Depending on your payment method, the time needed to complete it can be different – for some methods, we will receive your payment in a few seconds, for others, we might need to wait a few minutes for the payment to be completed (with the help of your payment operator). Because of that, we recommend that you never close the checkout window in your browser or go back from a payment that is already being processed in Payment Partners checkout. Closing your browser window while your payment is still pending can cause issues with it and with your order – we don’t want that to happen.
  • If you find that your payment has been pending for more than 15 minutes on the TURGAME orders page, create a support ticket.
  • If you have accidentally closed your payment window in your browser, and you can see that money was taken from you without a completed order – please create support ticket.

I tried to pay, but you need to verify my transaction

Once you’ve selected your payment method and tried to pay, our system may still need to verify your payment and approve it. Sometimes this isn’t instant, as we need additional security checks to approve your payment and make sure that it is fully secure. With that in mind, from time to time you might be asked to verify your payment via your phone number using a code. Rest assured that we do that only to maintain the highest possible security while paying via Payment partners.
If the product you purchased has not been delivered yet, you can cancel your order. Contact the Live Support Team quickly.
Payments
You can select the product you want to buy by clicking the category of the product you want to buy. You can shop using the Buy Now button. In multi-product purchases, you can buy the products you want to buy by adding them to the basket. Once you have added your products to your cart, you can proceed to the payment step in the Cart menu.
Most available payment methods are processed instantly. Still, several online payment systems, e.g. international bank transfers, require more time to process requests.
We use the best fraud prevention tools to guarantee that transactions are 100% secure, from checkout to delivery. There is absolutely nothing to worry about.
It depends on your region. Generally, TURGAME checkout offers a large variety of global and local payment methods, including well known brands. Click here to review the available payment methods.
You can create a support ticket to learn more about your payment on TURGAME or if you encounter an unexpected problem while making a payment. Click here to create a support ticket.
There may be various reasons for your transaction to fail. In general, the failure is most often caused by:
  • A mistake in the payment details (Invalid CVV, PIN, card numbers or expiration date);
  • Restrictions on your payment method (insufficient funds, card not enabled for international or online payments, amount to pay exceeding the limits on your card);
  • A security issue on your payment provider’s side (the payment authorization is rejected by your bank/payment provider or you have failed the 3ds security check on your card);
  • A rejection of your transaction by TURGAME due to security concerns.
As you can see, there can be few reasons for your payment to fail. If it happens, there’s no need to worry – even if any funds are reserved for your failed payment, they will always automatically returned.

I saw a message that my transaction was rejected. Why did that happen?

Usually, it means that your payment provider didn’t approve your payment. What you should do first, is check if:
  • You typed the correct payment details (card numbers, expiration date, CVV);
  • Your card can be used for international payments (some cards, usually prepaids or gift cards, work only in specific regions/countries);
  • You have not reached your monthly/weekly/daily transaction limit;
  • You have enough funds available.
In some cases, your payment might have been also rejected by Payment Partners security system. The Payment Partners gateway uses an advanced security system, which automatically rejects transactions if it detects anything suspicious. The reasons behind the rejection will be different in each situation. If it happens, we recommend that you:
  • Make sure that you are the owner of the card or account used to make the payment;
  • Use a registered TURGAME Account with a connected phone number;
  • Try using a different device (mobile phone, tablet etc.);
  • Wait 24 hours before trying to make a new payment;
  • Change your payment method to a different one, e.g. PaySafeCard and Skrill.
Your order may have been caught in the security filter. Your order will be delivered after manual inspection. If you have paid with Paypal, a verification link will be sent to your e-mail address for your paypal account. Open the e-mail and verify your paypal account.
Once you’ve started your payment, our system still needs to verify and approve it. With that in mind, you might be asked to verify your payment via your phone number using a one-time code. Sometimes, additional security checks might be needed to approve your payment and make sure that it is fully secure. If this happens, your transaction will be checked manually by one of our security agents. Our agent will make sure to verify your transaction within a few minutes to 1 hour approximately. If he would need additional information, our agent might make a quick call to you using the phone number that you’ve provided (if you did provide it, of course). Don’t be afraid to pick it up – our agent only wants you to confirm the transaction. Rest assured that we do that only to maintain the highest possible security while paying via Payment Partners.
Crypto payments may take some time to be confirmed. If your order is not processed within 40 minutes of payment, write to us.
The time it takes to process a refund depends entirely on the security protocols and internal regulations of the payment processing companies. In simpler words – how much time it will take for you to receive your funds back depends only on the type of payment method that you’ve used. For example, a payment made via the PayPal Wallet takes just a few moments to go through, but if you paid using a credit or debit card – it might take between a few days up to 28 business days for your payment provider to process your refund. Because of that, we recommend contacting your payment provider if you wish to know more about the time that they need to process refunds – they will be able to tell you in detail how long it may take.
When it comes to how you will receive your funds – they will always be refunded to the source of your payment if only possible. However, please keep in mind that some payment methods, such as Paysafecard or Coingate, cannot be refunded directly to the source of your payment (because of their technical limitations).
There is no mobile payment option on our site. Available payment systems include bank payment, credit card payment, and alternative methods.
You can find several different payment statuses on TURGAME. Each one represents a different stage your payment and order might go through. 1. Waiting for payment – we are still waiting for payment. If you made a transaction by mistake (for example buying 2 items instead of just one) but no money was withdrawn from your account, you can simply ignore the order without any consequences or cancel it manually. Click here to learn how. 2. Processing – the order’s payment hasn’t yet been fully processed. Don’t worry, usually, it takes just a few minutes. 3. Complete – We’ve sent your key. Check your mailbox or My Collection on TURGAME Account dashboard to claim it and have fun! 4. Canceled – You either manually canceled an order, or its payment failed, being canceled automatically for security reasons. In the latter case the funds are returned to you as fast as possible. Check this article to learn more. 5. Refunded – you received a full refund as a result of TURGAME’s support’s or seller’s action. 6. On Hold – The “Hold” status should tell you that your order needs additional verification from our side. In this case you should contact us by creating a ticket.
Depending on your payment method, the time needed to complete it can be different – for some methods, we will receive your payment in a few seconds, for others, we might need to wait a few minutes (it may be necessary to wait for your payment operator to finish processing the payment on his side). Because of that, we recommend that you never close the checkout window in your browser or go back from a payment that is already being processed in Payment Partners Payment Page checkout. Closing your browser window while your payment is still pending can cause issues with it and as a result interrupt delivery of your order – we wouldn’t want that to happen.
Security
You make payments with your credit card through our payment partners. All our payment partners are licensed payment institutions. Under no circumstances will your credit card information be recorded.
Your payments are made on the secure pages of licensed payment partners. All payments must be confirmed by 3D Securty SMS. After payment, our payment partners may call you and request an identity confirmation for security reasons.
TURGAMEcom guarantees that you will not share your personal information with third parties when you sign up and uses SSL (Secure Sockets Layer) server protocols, which are widely preferred in the world, for the protection of this data. All your information on TURGAME.com is protected by 256-bit encryption technology.
Adding a phone number to your TURGAME Account is not necessary, however it may be worth your while.
  • Sometimes, due to security reasons, we must contact buyers you to confirm freshly made orders and payments. Without a phone number verification isn’t possible. In rare cases an order may be declined as a result.
  • With phone number added you are able to use your mobile devise to quickly log in, wherever you are.

How can I add a phone number to my TURGAME Account?

You may add your mobile number to your account at any time. Log in to your TURGAME ID account and go to Edit Address section.
If you have received an authentication email, log in to your turgame.com account and click on the my orders page. Click on the order you need to verify and click the verification button. Provide the required information here and complete the verification process.
We can request authentication from some of our customers through our various security filters. The main purpose of the information verification process is for you and our security. For the purpose of real person detection, fraud prevention, your information is recorded in our system for confirmation. In addition, in line with the information received from you, you will be billed without any extra information. Your information is also stored in our encrypted servers, in no way 2./3. not shared with individuals and institutions.
Money Back
You can redeem the balance you deposited into your TURGAME.com account using the same payment method you used to upload the balance. For example, if you have loaded a balance with EFT / Money Transfer, the refund will be made to your bank account, and the balance load transactions you will make with your credit card will be refunded directly to the relevant credit card. After making any purchases with your balance, no money or product refunds are possible because the products you purchase are covered by digital content. On the other hand, if you use a portion of the balance you have uploaded to TURGAMEcom, the rest of the balance will not be refunded. In order for your refund request to be approved, you must not have taken any action with the balance you have uploaded.
If the product you have purchased has not been delivered yet, you can contact the live support team and cancel your order. You can request a refund after the cancellation.
All products sold on TURGAME.com are digital code and game money, so there is no refund.
Unfortunately, if you accidentally bought a key, we cannot help. We are happy to help you if the product you purchased is not as described, does not work, or stops working. Please make sure you have checked the product you purchased correctly before checking out. You can find all information about any regional restrictions, platforms and product types on the product page.
Support
To create a support request, click here.
If the product you have purchased has not been delivered yet, you can contact the live support team and cancel your order. You can request a refund after the cancellation.

By creating account I confirm I am at least 16 and agree to Turgame Terms and Conditions and Privacy Policy.

Text of consent for the processing of personal data

We would like to inform you about the activities carried out by our company Gelsin Teknoloji Limited Şirketi ("TURGAME") on the website www.turgame.com. There is no membership requirement in order to shop at TURGAME, which is an electronic commerce platform. Therefore, membership is not offered as a service condition on our platform. Unlike the option to shop without being a member, the membership option; It is designed for users who want to get a personalized service by tracking and evaluating their habits, shopping history and reviews. In order to offer these personal advantages, some of your personal data may need to be processed for the purposes specified below, shared with our contracted professional business partners, and recorded in our programs and / or systems provided by our technology suppliers. Some of your personal data that must be processed in order to ensure the satisfaction of our customers; Due to the fact that it is not covered by the data processing conditions included in the Law on Protection of Personal Data and which are not subject to consent, only you, our customers, are subject to express consent to be declared on the subject. If you do not want to give your consent, you can shop without being a member of our site with the option "Continue Without Membership".

Depending on your explicit consent;

a. Personal Data Processed and Collection Methods:
Your identity information (name, surname, date of birth, gender), contact information (e-mail address, billing and delivery addresses, mobile phone number) shared by our Customers via online and / or printed forms; Your customer transaction information (request information, order information, invoice information, customer comments), marketing information (cookie records, shopping history, explicit or implicit user ratings), transaction security information (IP Address Information, Website Login and Logout) collected during your use of our website. Information, User Name Information, Password Information, Traffic Data such as Connection Time / Duration) and your internet browser and / or your location data that can be collected in accordance with your preferences in the mobile application of our Company or while using our website, will be processed.

b. Processing Purposes and Legal Reason of Personal Data Processed:
Your personal data listed above, if you are a member of TURGAME with your consent; Creating special advertisements, promotions and campaigns for you, cross-selling, determining the target audience, conducting activities that increase your user experience by tracking your customer movements, and improving the functioning of the mobile application with TURGAME's website and customizing it according to customer needs, direct and indirect marketing, TURGAME, including for the purposes of conducting personal marketing and remarketing activities, conducting personal segmentation, targeting, analysis and in-house reporting activities, market research, planning and execution of customer satisfaction activities, and planning and execution of customer relationship management processes. Planning and execution of the sales and marketing processes of the products and / or services of the professional business partners contracted with TURGAME and the processes of creating and / or increasing the commitment to the products and / or services offered by TURGAME. and its execution, within the scope of conducting communication activities with you within the scope of all these disclosures; Clause 1 of Article 5 of the KVKK can be processed depending on the legal reason of "express consent" and can be shared with third parties at home and abroad within the scope of the same purposes and legal reason.

c. Your Rights Regarding the Processed Personal Data:
Within the scope of article 11 of KVKK;

you have the rights.
By clicking the "create my account" button on the sign up page, you will accept that you expressly consent to the processing of all of your personal data above, limited to the processing purposes specified, without any pressure.

Personal Data Protection Application Form

Click here to download the Personal Data Protection Application Form.

Clarification text on the processing of personal data

Data Supervisor Gelsin Teknoloji LTD (“TURGAME” or “Company”)

Gelsin olarak We have prepared this Personal Data Processing Clarification Text ("Clarification Text") in order to enlighten the data owners regarding the processing, storage and transfer of your personal data within the framework of our activities arising from the legislation and legal regulations regarding the Personal Data Protection Law No. 6698 ("KVKK").

In addition, detailed information about the cookies and SDKs used in case of visiting our website, mobile site and / or mobile application are included in the Cookie Policy. Personal data processed through them are explained in this Clarification Text.

The Clarification Text will be valid as of the date it is published by TURGAME. TURGAME can make changes in the Clarification Text at any time, if necessary. The changes to be made become effective immediately upon the publication of the Clarification Text at https://www.turgame.com/personal-data-protection.

Related persons ->

Storage of Personal Data, Your Rights and Application

Storage and Destruction
Our company has established a Retention and Destruction Policy for personal data storage and deletion processes. The storage and destruction of your personal data is carried out within the scope of this policy. Accordingly, if a period of time has been determined in the KVKK or in the relevant laws and other relevant legislation, the said data must be kept at least for this period.

Considering the possibility of a possible court request or the request of an administrative authority authorized by law for the relevant data to reach us late or the occurrence of a dispute to which we may be a party, a period of 6 months to 1 year is added to the periods stipulated in the legislation for the storage of your data and the storage period is determined and At the end of the term, the said data is deleted, destroyed or anonymized.

If a period of time is not stipulated for the storage period of the data we process in the legislation, taking into account possible disputes as a requirement of the relationship between us, your data will be deleted, destroyed or anonymized without any request after the expiry of the 10-year limitation period from the end of our legal relationship.

If all of the processing conditions of personal data have disappeared or the storage period declared by us or specified in the legislation has expired, your data will be deleted, destroyed or anonymized on the first periodic destruction date or within 6 months at the latest. If you request the deletion of your data for a valid reason, your data will be deleted within 30 days at the latest as legally possible. If you request your data to be deleted or destroyed before the storage period specified in the legislation, your request will not be fulfilled.

Your Rights
Regarding your personal data within the scope of KVKK and related legislation;

you have the rights.

Application
If you wish, you can send your applications and requests regarding your personal data by using the Relevant Person Application Form;

You can forward it to TURGAME.

Pursuant to the Communiqué on the Principles and Procedures of Application to the Data Controller, name and surname, signature if the application is in writing, identification number (passport number if the applicant is a foreigner), place of residence or work place for notification, e-mail address for notification, if any. , telephone number and fax number, and information on the subject of the request are mandatory.

In the application, which includes the explanations about the right that the data owner concerned will make to exercise the rights mentioned above and the right to use, the requested issue should be clearly and comprehensibly stated. Information and documents related to the application must be attached to the application.

Although the subject of the request should be related to the person of the applicant, if acting on behalf of someone else, the applicant must be specially authorized in this regard and this authority must be documented (special power of attorney). In addition, the application must contain identity and address information and documents verifying the identity must be attached to the application.

Requests made by unauthorized third parties on behalf of someone else will not be taken into consideration.

Your claims regarding your personal data are evaluated and answered within 30 days at the latest from the date they reach our company. In the event that your application is evaluated negatively, the reasons for the reasoned rejection are communicated to the address you specified in the application, primarily via e-mail or mail, if possible, through the procedure in which the request was made.

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