Frequently Asked Questions

Registering takes a moment. Go to the My Account page and sign up with your email address and a password of your choice.

You can also register and sign in with one click using a Google, Apple, Facebook, X or Amazon account.

Go to the My Account page and enter the email address and password you registered with.

If you signed up with a Google, Apple, Facebook, X or Amazon account, use the same button on that page to sign in. If you have forgotten your password, use the password reset page.

Open the password reset page and enter your username or email address. We will email you instructions for creating a new password.

If the email does not arrive within a few minutes, please check your spam folder.

Sign in first, then change your password in the Account Details section of My Account.

If you cannot remember your current password, use the password reset page instead and enter your username or email address. We will send you instructions for creating a new one.

Sign in to your account first.

In Account Details you can change your personal details and your password. In Billing Address you can change your billing address and phone number.

Members can take part in the campaigns and discounts we run from time to time.

An account is also how you reach everything you have bought: every code you order is kept on your order page in My Orders, and you can open a support ticket about any purchase from your account.

Your account details are stored securely and are not sold or passed on to third parties for marketing.

Card payments are handled by our licensed payment providers, iyzico and PayTR. Your full card number is never stored on turgame.com.

Turgame staff will never ask you for your password or your card details. For your own security, please do not share your account password or card information with anyone.

To close your account, open a support ticket from My Account → Support and ask us to delete it. You need to be signed in to open a ticket.

Find the product you want using the category menus or the search box. To buy a single item, use the Buy Now button.

To buy several items at once, add them to your cart, then open the Cart and continue to the payment step.

Codes are delivered within minutes, and usually instantly. Your code is sent to your order email address and also appears on the order page in My Orders, where you click the view code button to reveal it.

If a product is out of stock we fulfil the order by hand, which takes longer, and some orders are held for identity or payment verification before the code is released. You can follow the status of any order in My Orders.

If you have not received your code within 60 minutes, please open a support ticket.

Sign in and open My Orders. Each order shows its current status, and once your code has been issued you can reveal it there with the view code button.

Redemption instructions are in the description on each product page. Open the page of the product you bought and follow the steps shown there.

If the instructions are unclear or the code does not work, open a support ticket and we will help.

If part of your order arrived and part did not, the missing item was most likely out of stock at the moment your order was finalised, so we delivered the codes we had.

Out-of-stock items are fulfilled by hand and arrive later than the rest. Check My Orders first — the outstanding item will appear there as soon as it is ready.

If the missing item still has not arrived, open a support ticket with your order number and we will chase it up. Under our Terms of Service, if we fail to deliver within 24 hours you can request a refund for the undelivered part of your order.

Payments are not always instant. Depending on the method you chose, it can take a few minutes for the payment to reach us, and your order will show as awaiting payment until it does.

Please do not close the checkout window or use your browser's back button while a payment is being processed. Doing so can leave the payment and the order in an inconsistent state.

Your order may also be held while we run a security check on the payment, so you may be asked to confirm some details before your code is released.

If your order is still pending well after you paid, or money has left your account but no order was created, open a support ticket with your order number and we will look into it.

An order can be cancelled as long as you have not revealed the code. Once you have clicked view code, the code counts as used and the order can no longer be cancelled.

To cancel, open a support ticket as soon as possible, and within 14 days of your purchase, or message us on WhatsApp.

Add your items to the cart, open the Cart and continue to checkout. You choose your payment method on the checkout page and pay there.

The methods on offer depend on your region — see "What payment methods can I use?" in this FAQ.

Card payments and Pay with iyzico are processed effectively instantly. Cryptocurrency payments through Binance Pay are the exception: they have to be confirmed on the blockchain network first, so they can take a little longer to reach us.

Your order is delivered once the payment is confirmed. You can check the status at any time in My Orders.

Payments are taken through a secure checkout and orders are screened for fraud. Card payments may also need 3D Secure confirmation from your bank.

We will never ask you for your password or your full card details by email or message. If you receive a request like that, it did not come from us.

You can pay with:

• Credit and debit cards, processed by iyzico or PayTR
• Pay with iyzico
• Paysera
• Cryptocurrency, through Binance Pay

Which of these you see depends on your region. The methods available to you are shown at checkout, once you reach the payment step.

Open a support ticket from My Account → Support and include your order number. That is the quickest way to get an answer about a payment or a problem at checkout. You need to be signed in to open a ticket.

You can also message us on WhatsApp.

A payment can fail for several reasons. The most common are:

• Incorrect payment details: a mistyped card number, expiry date, CVV or PIN.
• Restrictions on your payment method: insufficient funds, a card that is not enabled for online or international payments, or a transaction limit on your card.
• A rejection by your bank or payment provider, for example a failed 3D Secure check.
• A rejection by TURGAME or our payment partners for security reasons.

A failed payment does not complete a charge. If your bank has placed a temporary hold on the amount, it is your bank that releases it, so please ask them if you need a timescale.

Before trying again, check that your details are correct, that your card is enabled for online and international payments, that you have not reached a daily, weekly or monthly limit, and that you have enough funds available. If the payment still fails, try a different device or a different payment method, or open a support ticket.

An order is put on hold when it needs to be checked manually, usually because it was flagged by our security filter. Your code is delivered as soon as that check is complete.

Some orders also need you to confirm something before they can continue, so please check the email address you used for the order.

If your order stays on hold and you have not heard from us, open a support ticket with your order number.

After a payment is made it still has to be verified and approved before the order is released. You may be asked to confirm it with a one-time code sent to your phone.

Some payments need an additional security check, which one of our agents carries out manually. If they need more information they may call you on the phone number registered to your account, simply to confirm that you made the transaction, so please do answer.

If the status has not changed and nobody has contacted you, open a support ticket with your order number.

Cryptocurrency payments have to be confirmed on the blockchain before we receive them, so they are not always instant.

If your order has not been processed within 40 minutes of payment, open a support ticket and include your order number and the transaction ID.

Wherever it is technically possible, a refund is returned to the payment method you originally used. A small number of payment methods cannot be refunded to their source; if yours is one of them, we will agree an alternative with you.

How long the money then takes to reach you is decided by your bank or payment provider, not by us. Wallet payments are usually credited quickly, while card refunds normally take longer. If you need a firm timescale, ask your payment provider: they can tell you exactly how long they take to process a refund.

We do not offer payment by mobile phone bill. You can pay by credit or debit card, with Pay with iyzico, with Paysera, or with cryptocurrency through Binance Pay. The methods available to you are shown at checkout.

The store itself works normally on a phone, so you can place and pay for an order from a mobile browser.

Your order and payment move through the following statuses:

• Waiting for payment: we have not received your payment yet. If you created the order by mistake and no money has left your account, you can cancel it or simply leave it; there are no consequences.
• Processing: your payment has arrived but has not finished processing. This usually takes only a few minutes.
• Complete: your order has been fulfilled. Open it in My Orders and click the view code button to reveal your code.
• Cancelled: the order was cancelled, either by you or automatically because the payment failed or was declined for security reasons.
• Refunded: the order has been refunded.
• On hold: the order needs an additional check from us before it can be delivered.

If an order is stuck on a status you do not expect, open a support ticket with your order number.

How long a payment takes to reach us depends on the method you used. Some are confirmed within seconds; others need a few minutes while your payment provider finishes processing on their side.

For that reason, please do not close the checkout window or use your browser's back button while a payment is being processed. Doing so can interrupt the payment and delay delivery of your order.

If a payment is still pending well after checkout, open a support ticket with your order number.

No. Card payments are taken on the secure pages of our payment partners, all of which are licensed payment institutions. Your full card details are never stored by us.

Card payments are taken on the secure pages of our licensed payment partners, and every card payment has to be confirmed with 3D Secure. For security reasons our payment partners may also contact you to confirm your identity before a payment is approved.

Yes. TURGAME.com does not share your personal information with third parties, except where this is necessary to complete your order or where we are required to by law. Your connection to the site and the data you send us are protected with SSL/TLS encryption, and your information is held on encrypted servers.

You can read the full Privacy Policy for details of what we collect and why.

Adding a phone number is not required, but it is worth doing.

• For security reasons we sometimes need to contact you to confirm a new order or payment. Without a phone number we cannot do that, and in rare cases an order may be declined as a result.
• It gives us a way to reach you quickly if there is a problem with your order.

You can add or change your number at any time. Log in and go to your billing details in My Account.

This means the order has to be verified before it can be delivered, and we have emailed you about it.

Log in, open My Orders, select the order concerned and click the verification button, then supply the information requested. Your order continues as soon as the verification is complete.

Our security checks flag a small number of orders for verification. The purpose is to confirm that a real person is placing the order and that they own the payment method used, which protects both you and us against fraud.

If your order is flagged, we will ask you for the information we need to confirm it. That information is stored on our encrypted servers and is not shared with third parties.

It depends on whether you have revealed the code. Every code is hidden behind a view code button on the order page, and our system records whether it has been clicked.

• If you have not revealed the code, we can cancel the order and refund it, if you ask within 14 days of your purchase. The code goes back into stock.
• If you have revealed the code, it is treated as used and cannot be returned or refunded.

If a product does not work or is not as described, please contact us either way and we will help. To request a cancellation or report a problem, open a support ticket with your order number.

If you have not yet revealed the code, open a support ticket with your order number within 14 days of your purchase and ask us to cancel the order. Once the order has been cancelled we can refund it.

If you have already clicked view code and revealed the code, it is treated as used and the order cannot be cancelled or refunded.

Yes, as long as you have not revealed the code. An unrevealed code can be cancelled and refunded within 14 days of purchase, and the code returns to stock. Once you have clicked view code, the code is treated as used and cannot be returned.

To request a cancellation, open a support ticket with your order number.

Yes, provided you have not revealed the key. If you have not clicked view code, open a support ticket with your order number within 14 days of your purchase and we can cancel the order and refund it. Once the key has been revealed, it is treated as used and cannot be refunded.

Please check the product page before you order: it lists the platform, the product type and any regional restrictions. If a product you have bought does not work or is not as described, contact us and we will help, whether or not the key has been revealed.

Log in to your account and go to My Account → Support, or use the link below. You need to be logged in to open a ticket.

Open a new support ticket

Please include your order number and a description of the problem so that we can deal with it in one reply.

Your tickets and our replies are all in one place. Log in and go to My Account → Support, or open your support tickets directly.

Select a ticket to see its current status and the full conversation. You can reply there if you need to add anything. Use the same account you opened the ticket with.