Data Deletion Request
Per our Privacy Policy
and data protection laws (GDPR / KVKK), you have the right to request
deletion of your personal information held by TURGAME.
How to Request Deletion
Email us at [email protected] with:
- Subject line:
Data Deletion Request - Your registered email address (so we can locate your account)
- Optional: a brief reason (not required)
We will process your request within 30 days and
confirm via email once complete.
What Gets Deleted
- Your account profile (name, email, address, preferences)
- Stored payment method tokens
- Email marketing subscription data
- Order-derived personal identifiers (orders themselves may be retained
for tax purposes in anonymized form, per Turkish tax law)
What Cannot Be Deleted
- Financial transaction records required by Turkish tax law (retained 5
years from order date, in minimized form) - Records related to an active dispute or legal proceeding
Third-Party Services
If your data was shared with third parties (payment processor, email
service, advertising partners), we will notify those parties to delete
your information from their systems as well.
Questions
If you have questions about the deletion process or your rights,
email [email protected] and we will respond within 5
business days.