Privacy Policy

Last updated: 19 April 2026

TURGAME (“we”, “us”, “our”) operates turgame.com, a digital gift card and
game key e-commerce platform serving global customers. This Privacy Policy
explains how we collect, use, store, and share your information when you
use our website and services.

1. Information We Collect

Account information: name, email address, billing/shipping address.
Order information: products purchased, order value, payment method (tokenized â we never see raw card data).
Technical information: IP address, browser/device information, cookies used for session management and analytics.
Communication preferences: email marketing opt-in/out status, support tickets.

2. How We Use Your Information

To fulfill orders and deliver digital gift card / game key codes.
To provide customer support and respond to inquiries.
To send transactional emails (order confirmation, delivery, support).
To send marketing emails (only if opted in; you can opt out any time via the unsubscribe link).
To improve our website, products, and services through analytics.
To prevent fraud and comply with legal obligations.

3. Third Parties We Share Data With

Payment processors (e.g., PayTR, Stripe) â only what is necessary to complete your transaction.
Email service provider (Brevo/Sendinblue) â your email and name for transactional/marketing emails.
Analytics (Google Analytics 4) â anonymized usage data.
Advertising partners (Google Ads, Meta) â hashed email for Customer Match audiences (you can opt out).
We do NOT sell your personal information.

4. Data Retention

We retain account and order information for as long as needed to provide
services and to comply with tax and legal obligations (typically 5 years in
TÃ¼rkiye). You may request earlier deletion at any time â see Section 7.

5. Your Rights (GDPR / KVKK)

If you are in the EEA, UK, or TÃ¼rkiye, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (“right to be forgotten”).
Object to processing for direct marketing.
Request data portability.
Lodge a complaint with your local data protection authority.

6. Cookies

We use cookies to remember your shopping cart, keep you logged in, and
measure traffic. You may disable cookies in your browser; some features of
the site may not work without them.

7. Data Deletion Requests

To request deletion of your data, visit our
Data Deletion page or
email [email protected]. We will process the request within
30 days.

8. Children’s Privacy

Our services are not directed to persons under 13. We do not knowingly
collect data from children.

9. Changes to This Policy

We may update this policy. The “Last updated” date at the top reflects
the most recent revision.

10. Contact

Questions about this policy? Email [email protected].

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