Welcome to TURGAME Support Hub

How can we help you?

Popular Topics

How to Create a Support Ticket?

Click here to create a support ticket.

How do I track my Support Ticket?

An e-mail notification will be sent to you when your support requests are answered. You can see your Ticket by clicking the link in your e-mail address and continue the conversation.

How can I contact the Live Support Team?

Click here to contact our Live Support Team. Live Support work time: 09:00-01:00 +3

How can I order?

You can select the product you want to buy by clicking the category of the product you want to buy. You can shop using the Buy Now button.

In multi-product purchases, you can buy the products you want to buy by adding them to the basket. Once you have added your products to your cart, you can proceed to the payment step in the Cart menu.

How do I use the gift card I bought?

Information on how to use gift cards is available in the description section of the products. Click on the details of the product you purchased and follow the instructions on how to use it.

How can I pay?

You can select the product you want to buy by clicking the category of the product you want to buy. You can shop using the Buy Now button.

In multi-product purchases, you can buy the products you want to buy by adding them to the basket. Once you have added your products to your cart, you can proceed to the payment step in the Cart menu.


To pay, click the “Buy Now” button on the product page, open your shopping cart and proceed to checkout by clicking on “Go to Payment”. Next, pick a suitable payment method, fill necessary details in and wait for the payment to be processed.

You can choose the payment method that suits you on the payment page.

What payment methods can I use?

It depends on your region. Generally, TURGAME checkout offers a large variety of global and local payment methods, including well known brands.

Click here to review the available payment methods.

My transaction has failed. What should I do?

Why did my payment fail?

There may be various causes. When a transaction is declined by one of the entities taking part in the process —Payment Partners, bank or other — it is usually due to security reasons.

Payment Partners uses an advanced security system, which automatically rejects transactions if it detects anything suspicious. Reasons behind the decline are different in each case.

If the payment fails, there’s no need to worry. Even if any funds are taken, they are always automatically returned.

Note: Refund time depends on the chosen payment method. For example, if you paid with a credit card, it might take longer to process the refund.

What can I do?

First, make sure that:

  • You typed in correct personal details during checkout
  • Your card can be used for international payments (some cards, usually prepaids or gift cards, work only in specific regions/countries)
  • You have not reached the monthly/weekly/daily transaction limit
  • You have enough funds available
  • The “3D Secure” option on your card has not been disabled

You can also:

  • Check if you own the card or account you are using to make the payment
  • Check if data transfer is not blocked or obscured by any active software
  • Use a different device (mobile phone, tablet etc.)
  • Use a registered TURGAME Account with a connected phone number
  • Wait a few days before your next purchase
  • Change your payment method, e.g. PaySafeCard and Skrill
My order is processing. What does that mean?

Status “Processing” means that our system is completing your purchase and assigning a key to your order, so that you can receive it right away.

Most of the times, you will get your key in a matter of a few minutes.

There are some exceptions however:

In some cases, the seller may also have ran out of keys before your purchase was finalized. If this happens, our system will then re-check the TURGAME’s stock again after 6 hours to see if a key can still be delivered to you and, if still not possible, it will refund your order automatically. So no worries! However, if the waiting time would be getting longer than 6 to 7 hours, we suggest that you contact our Support Team by creating a ticket here.

My order status was Incorrect. What should I do?

There are many reasons for this.

  • You must have at least 200K chips in your game account.
  • Your Facebook locked:

Add a mobile phone to the account and Active 2 Factor Verification. https://www.facebook.com/security/2fac/setup/intro/

Check Video: https://www.youtube.com/watch?v=YMs53JKVLiw and https://www.facebook.com/help/148233965247823

My order status was Authentication. What should I do?

For your and our safety, we will request a brief verification from you.

1) Write on a Paper and take photo: nane and surname and TURGAME Order Number: order number.
2) Take a photo of your identity with your name and surname displayed. And Take a photo of the last 4 digits of your credit card.
3) Submit the photos you took by opening a support ticket at

https://support.turgame.com/security/

Note: We do not accept scanned images with photocopiers and scanners. If you do not perform the verification, your order will be canceled.

Example Images:

We’re Here to Help !

TURGAME User Agreement

This contract contains the necessary rules for you to benefit from the services on our site.
AS A MEMBER OF OUR SITE, YOU AGREE TO THE USER AGREEMENT, YOU ACKNOWLEDGE AND CONFIRM THAT YOU HAVE UNDERSTANDED AND CONFIRMED THE CONTENT OF THE CONTENT AND THE CONVENTION.

It consists of documents and annexes (Annex-1 Privacy Policy, Annex-2 Sales Contract) which are an integral part of the contract and which are referred to in this contract and contract.

TURGAME.com User Agreement (hereinafter referred to as the 'User Agreement').

1. Parties
Deniz Teknoloji Market Tic. Ltd. Sti., A provider of all products or services offered in the domain TURGAME.com. and users who are members of the site in order to benefit from these products and services. As a member of the site, the user accepts, declares and undertakes that he / she has read the whole of the User Agreement, understands the whole content and approves all of its provisions.

2. Definitions
Site: www.turgame.com, the domain name and the subdomains linked to this domain name Deniz Teknoloji Market Tic. Ltd. Sti. All services and products laid down by the site.

User: A natural or legal person who is a member of the Site and makes use of all the products and services offered on the site under the conditions specified in this agreement.

3. Subject and Scope of the Convention
The subject of the User Agreement is the determination of the services offered on the site, the conditions for benefiting from these services and the rights and obligations of the parties.

The scope of the User Agreement is a statement, such as a warning, a statement and a statement made by the Site in relation to the use, membership and services contained in the contract and its annexes. By accepting the terms of the user agreement, the user accepts all statements made by the site regarding the use, membership, products and services in the site. The User accepts, declares and undertakes that he / she shall act in accordance with all matters specified in the said statements.

4. Membership and Terms of Service Use
a) Membership, the relevant section of the site, the user by the person who wants to become a member by sending the credentials to be registered by the registration process and the site is completed by the registration process is approved. Without the completion of the membership process, the user cannot have the right and authority to be defined in this contract.

b) In order to become a member of the Site, it is necessary to become a minor and, according to article 5.2 of this contract, by the site, temporarily removed from membership or not banned indefinitely from membership. As a minor or as stated above, pursuant to Article 5.2 of this Agreement, any persons who have been temporarily removed from the membership by the site or have been banned from membership for an indefinite period of time will not have the result of being a member of the site.

5. Rights and Liabilities
5.1. Rights and Obligations of User

a) The user shall comply with all the conditions in the User Agreement, the rules specified in the relevant parts of the Site and all applicable legislation, while performing the membership procedures, benefiting from the products and services of the site and performing any transaction related to the products and services on the site. accepts, declares and undertakes that it understands and approves all the terms and conditions specified.

b) The user shall be authorized to disclose his / her confidential / private / commercial information to both the official authorities and the rights holders, in case the alleged violation of the rights of other users and third parties in accordance with the provisions of the applicable mandatory legislation, It accepts, declares and undertakes that it cannot be requested for compensation.

c) Users are solely responsible for the security of their access to the system (Membership Address, TC No, password etc.) used by the users in order to benefit from the products and services provided by the site, and to keep them away from the information of third parties and to use them. The Site has no responsibility, either directly or indirectly, in respect of any and all damages and omissions of users, such as the security, storage, retention of third party access vehicles, and damages suffered or incurred by users and / or third parties.

d) Users accept, declare and undertake that the information and contents provided by them within the Site are correct and lawful. The Site investigates the accuracy of information and content that is transmitted, modified or provided by the users to the Site or uploaded by the Site, and is not responsible and liable to guarantee and warrant that such information and contents are safe, correct and lawful; also can not be held responsible for any damages caused by the failure.

e) Users may not transfer their rights and obligations under the User Agreement, in whole or in part, to any third party without the written consent of the site.

f) The users of the services offered by the site and the users of the site can only conduct transactions on the site for legal purposes. The legal and penal responsibility for each transaction and action made by the users within the site belongs to them. Each User shall not replicate, copy, distribute the pictures, texts, visual and audio images, video clips, files, databases, catalogs and lists contained within the site, in a way that infringes the same or personal rights or assets of the site and / or another third party. accepts, declares and undertakes that it will not act directly or indirectly with the site either through these actions or otherwise. The Site shall not be liable in any way directly and / or indirectly for any damages incurred or incurred by third parties due to the activities of the User Agreement and / or unlawfully carried out on the site.

5.2. Rights and Obligations of the Site

a) The Site reserves the right to change the services and contents offered on the site at any time. The Site may use this right without prior notice and without prior notice.

b) The site may give a link to other websites and / or portals, files or content owned and operated by third parties on the site. These links may be provided by the Site only for ease of reference and do not constitute a declaration or warranty of any kind for the purpose of supporting the person who operates the website or the site or for the information contained in the website or the information it contains. The site does not have any responsibility for portals, websites, files and content accessed through 'links' on the site, the services or products provided from the portals or websites accessed through these 'links' or their content.

c) The Site may use the user information contained in the site or the user information related to the membership, user security, the performance of his obligation and some statistical evaluations. They can classify and maintain on a database.

d) The Site shall not act as mediator or arbitrator in disputes arising between the users and producers within the scope of the Services provided on the Site.

e) Users and the site are legally independent parties. There is no partnership, representation or employee-employer relationship between them. As a result of the ratification and application of the User Agreement, no partnership, representation or employee-employer relationship is established.

6. Payments and Refunds

Users are obliged to keep documents such as bank receipts and debit vouchers after payments. It may be requested from the user if deemed necessary. The site is not responsible for unpaid payments.

Your payments will be processed in your accounts thanks to your statements. However, the site is not responsible for the damages caused by the incorrect entry of the statements. For easier accessibility and convenience, it is recommended to write customer cell phone number on the remittance / eft transaction via internet.

Credit card payments are made with the brokerage firm. The site shall not be held responsible for any direct or indirect damage caused by the user's credit card payment.

All products and services sold on the site are digital products.

7. Delivery Times

The delivery time of the purchased product or service is between 1-60 minutes. If there is a problem in stocks or if stocks are exhausted at the end of fast sales during the day, your money is kept by the site in your credit but can be refunded when requested.

8. Incorrect Use of Game Codes and Delivered Game Coins

a) In case of incorrect use of the delivered codes, the site is not obliged to submit new codes.

b) The Site is not responsible for any Errors that may occur in your Game Money orders.

9. Privacy Policy

The Site may use the Information for Users in accordance with the regulations in the Appendix-1 Privacy Policy of this Agreement. The Site shall not be used to any third party, except for the confidentiality of Users' confidential information. Click here for the full text of Annex-1 Privacy Policy.

10. Other Provisions

10.1. Intellectual Property Rights

a) All elements of the Site (including but not limited to design, text, image, html code and other codes) (works subject to the copyright of the site) are used under the license rights owned by the site and / or by a third party by the site. . Users may not resell, share, distribute, exhibit, reproduce, reproduce, or reproduce, or otherwise allow the site to access or use the products and services of the Site; otherwise, they shall be liable to cover the amount of compensation requested by the third party for the damages incurred by third parties including, but not limited to, licensors, and any other obligations, including but not limited to the court fees and attorney's fees.

b) All rights of the Site to all property, personal rights and business information, including the site products and services, site information, site copyrighted works, site trademarks, site commercial appearance or any material and intellectual property rights owned by the site. It reserved.

10.2. Contract Changes

The Site may, at its sole discretion and unilaterally, modify this User Agreement by posting it on the Site at any time it deems appropriate. The amended provisions of this User Agreement shall become effective on the date of announcement; the remaining provisions shall remain in full force and effect and shall continue to give effect. This User Agreement may not be modified by the user's unilateral statements.

10.3. Force Majeure

In all cases considered to be legally ild force majeure a, the Site shall not be liable for any of its obligations as defined in this User Agreement or for failing to perform or execute it. These and other situations shall not be deemed to be delayed, incomplete or non-performance or default for the site, or for any of these claims, the site may not be liable under any name. The term, force majeure ön means that it cannot prevent the natural disasters, riots, wars, strikes, communication problems, infrastructure and internet faults, including power outages and bad weather conditions, but not limited to the reasonable control of the related party, but not to the extent necessary, will be interpreted as inevitable events.

10.4. Applicable Law and Authority

TRNC Girne Accident Courts are authorized to resolve any disputes arising from this contract.

5.10. Termination of Contract

This User Agreement will remain in effect as long as the user is a member of the site and will continue to give rise to the provisions and results between the parties; the expiry of the membership of the user or the termination of his temporary or permanent membership will be deemed to have ended.

The Site may terminate this Agreement, unilaterally, in the event that users violate this User Agreement and / or the similar rules of use, membership and services in the site, and in particular if: we will be obliged to:

a) The user is in a manner to cause harm to the operation of the site by using any method,

b) The user has made another user account for himself / herself,

c) The user is present in the elephants who are in danger of infringing and / or threatening the rights of third parties.

Additional Terms and Conditions; EULAs

When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A.COM is becoming Merchant of Record over your purchase.

G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements which can be found under the link https://pay.g2a.com/terms-and-conditions and are not subject to the Terms on this website.

In order to proceed the payment transaction, you temporary entrusts the G2A.COM with subject of the transaction, and G2A.COM takes responsibility for the product and for the transaction processing.
With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, You may contact us by email at [email protected] Questions related to payments made through G2A Pay services provider payment should be addressed to [email protected]
Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.

11. Contract Attachments

ANNEX-1 PRIVACY POLICY Click here.

For all your questions

Website Address: https://www.turgame.com

Letter Address: Mahfesigmaz Mah. 79157 Sk. No:2 Adana / TURKEY

You can also contact us from our Contact page.

TURGAME Return Policy

ARTICLE 1- CONDITIONS
Since all of the products purchased on our site are digital content, there is absolutely no cancellation or refund. For virtual game coins that you buy, you will be refunded if you return the in-game virtual money.

ARTICLE 2 - BAD PRODUCTS
If the code you purchased is incorrect, the cancellation / return / exchange process is done after the necessary checks are performed. If you think the code you purchased is incorrect, you can contact our Live Support team.

ARTICLE 3 - REFUND PROCESS
Refund will be made within a maximum of 7 days if a refund of the successful product is requested.

Aydınlatma ve Rıza Metni

Deniz Teknoloji Market Ltd. bünyesindeki kişisel veriler, Deniz Teknoloji Market Ltd.’nin güvencesi altındadır. Deniz Teknoloji Market Ltd. olarak, 6698 sayılı Kişisel Verilerin Korunması Kanunu (“Kanun”) ve ilgili mevzuat uyarınca, kişisel verilerin güvenli şekilde saklanmasını, hukuka uygun olarak işlenmesini sağlamak için gerekli teknik ve idari önlemleri almaktayız.

Bu doğrultuda, Kanun uyarınca kişisel verilerinizin işlenmesi, muhafaza edilmesi ve aktarılması kapsamında sizleri bilgilendirmek amacıyla iş bu Kanun ve ilgili mevzuat kapsamında Aydınlatma Metni düzenlenmiştir.

1. Kişisel Verilerin Hangi Amaçla İşlenebileceği

Kişisel verileriniz, Kanun’a uygun olarak, Deniz Teknoloji Market Ltd. tarafından sağlanan hizmet ve Deniz Teknoloji Market Ltd.’nin ticari faaliyetlerine bağlı olarak değişkenlik gösterebilmekle birlikte; otomatik ya da otomatik olmayan yollarla, Deniz Teknoloji Market Ltd. birimleri ve ofisleri, internet sitesi, sosyal medya mecraları, mobil uygulamalar ve benzeri vasıtalarla sözlü, yazılı ya da elektronik olarak toplanabilecektir. Çağrı merkezlerimizi veya internet sayfamızı kullandığınızda veya internet sitemizi, sosyal medya mecralarını ziyaret ettiğinizde, kişisel verileriniz oluşturularak ve güncellenerek işlenebilecektir.

Kişisel veriler, Kanun’un 5. ve 6. Maddelerinde belirtilen şartlara ve ilgili tüm mevzuata uygun olarak, Deniz Teknoloji Market Ltd. tarafından;

2. Kişisel Verilerin Aktarılması ve Aktarım Amaçları

Kişisel verileriniz; Kanun tarafından öngörülen temel ilkelere uygun olarak ve Kanun’un 8. ve 9. maddelerinde belirtilen kişisel veri işleme şartları ve amaçlarına uygun olarak, Deniz Teknoloji Market Ltd.’nin meşru ve hukuka uygun kişisel veri işleme amaçları doğrultusunda, Deniz Teknoloji Market Ltd. tarafından aşağıda yer alan amaçlarla;

Kişisel verilerinizin Deniz Teknoloji Market Ltd. tarafından aktarılması konusunda detaylı bilgilere, https://www.turgame.com/ internet adresinden ulaşabileceğiniz “Deniz Teknoloji Market Ltd. Kişisel Verilerin Korunması ve İşlenmesi Prosedürü'nde yer verilmiştir.

3. Yurtdışına Aktarım

Deniz Teknoloji Market Ltd.’nin meşru ve hukuka uygun kişisel veri işleme amaçları doğrultusunda kişisel verileriniz, Deniz Teknoloji Market Ltd. tarafından sunulan ürün ve hizmetlerden sizleri faydalandırmak için gerekli çalışmaların iş birimlerimiz tarafından yapılması, Deniz Teknoloji Market Ltd.’nin, Deniz Teknoloji Market Ltd. ile iş ilişkisi içerisinde olan kişilerin hukuki ve ticari güvenliğinin temini (Şirketimiz tarafından yürütülen iletişime yönelik idari operasyonlar, Deniz Teknoloji Market Ltd.’ne ait lokasyonların fiziksel güvenliğini ve denetimini sağlamak, iş ortağı/müşteri/tedarikçi (yetkili veya çalışanları) değerlendirme süreçleri, itibar araştırma süreçleri, hukuki uyum süreci, denetim, mali işler v.b.), Deniz Teknoloji Market Ltd.’nin ticari ve iş stratejilerinin belirlenmesi ve uygulanması ile Deniz Teknoloji Market Ltd.’nin insan kaynakları politikalarının yürütülmesinin temini amaçlarıyla, açık rızanız var ise veya, açık rızanız olmamasına rağmen, Kanun’da düzenlenen hükümler çerçevesinde, Yeterli korumaya sahip veya yeterli korumayı taahhüt eden veri sorumlusunun bulunduğu yabancı ülkelere aktarabilecektir:

4. Kişisel Verilerin Toplanma Yöntemi Ve Hukuki Sebebi

Kişisel verileriniz, hukuki yükümlülüklerin gerektirdiği süreyle ya da ilgili mevzuatta izin verilen süreyle mevzuata uygun koşullarda saklanmaktadır. Kişisel verileriniz Kanun’un 5. ve 6. maddelerinde belirtilen kişisel veri işlenme şartları ve amaçları kapsamında bu metnin 1. ve 2. maddelerinde belirtilen amaçlarla toplanabilecek, işlenebilecek, aktarılabilecek ve saklanabilecektir.

Kişisel verileriniz, Deniz Teknoloji Market Ltd. tarafından farklı yollardan (Deniz Teknoloji Market Ltd. merkezi, şubeleri, acenteleri, satış ofisleri veya diğer alt yüklenicileri veya iş ortakları ile iletişime geçebileceğiniz ofis ve diğer fiziki ortamlar, çağrı merkezleri, internet siteleri, mobil uygulamalar ve benzeri elektronik işlem platformları, sosyal medya veya diğer kamuya açık mecralar aracılığıyla, düzenleyecekleri eğitim, seminer ve benzeri ortamlara katılmanızla, tahkikat yöntemiyle veya diğer grup şirketleri veya anlaşmalı oldukları diğer kişi ve kuruluşlar kanalıyla sözlü, yazılı, ses veya görüntü kaydı veya diğer fiziksel veya elektronik ortamda vb. ) elde edilebilir.

Deniz Teknoloji Market Ltd. bünyesindeki şirketlerin faaliyetlerinin, Deniz Teknoloji Market Ltd. ilke, hedef ve stratejilerine uygun olarak yürütülmesi, Deniz Teknoloji Market Ltd.’nin hak ve menfaatleri ile itibarının korunması amacıyla, Deniz Teknoloji Market Ltd. bünyesindeki şirketlerden biri tarafından toplanan ve işlenmekte olan kişisel veriler, yine Deniz Teknoloji Market Ltd. bünyesindeki diğer şirketlere aktarılabilir ve bu şirketler tarafından da işlenebilir.

5. Kişisel Veri Sahibi Olarak Kanun’un 11. Maddesinde Sayılan Haklarınız

Kişisel veri sahipleri olarak, haklarınıza ilişkin taleplerinizi, aşağıda düzenlenen yöntemlerle Deniz Teknoloji Market Ltd.’ne iletmeniz durumunda, Deniz Teknoloji Market Ltd. talebinizi niteliğine göre en kısa sürede ve en geç 30 (otuz) gün içinde ücretsiz olarak sonuçlandıracaktır. Ancak, Kişisel Verileri Koruma Kurulunca bir ücret öngörülmesi halinde, belirlenen tarifedeki ücret alınabilir.

Bu kapsamda kişisel veri sahipleri, Deniz Teknoloji Market Ltd.’ne başvurarak aşağıdaki haklarını kullanabilir:

Kanun’un 13(f.1) maddesi gereğince, yukarıda belirtilen haklarınızı kullanmak ile ilgili talebinizi, yazılı olarak veya Kişisel Verileri Koruma Kurulu’nun belirlediği diğer yöntemlerle Deniz Teknoloji Market Ltd.’ne iletebilirsiniz. Bu çerçevede Deniz Teknoloji Market Ltd.’ne Kanun’un 11. Maddesi kapsamında yapacağınız başvurularda yazılı olarak başvurunuzu ileteceğiniz kanallar ve usuller aşağıda açıklanmaktadır.

Kanun’un 11. maddesinde belirtilen haklardan kullanmayı talep ettiğiniz hakkınıza yönelik açıklamalarınızı içeren talebinizi, kimliğinizi tespit edici belgeler ile birlikte, https://www.turgame.com/ adresindeki 6698 Sayılı Kişisel Verilerin Korunması Kanunu Kapsamında Kişisel Veri Sahibi Başvuru Formu’nu eksiksiz olarak doldurarak;

6. Değişiklikler

Deniz Teknoloji Market Ltd.’in, Kişisel Verilerin Korunması Kanunu’nda olabilecek değişiklikler ve Kişisel Verileri Koruma Kurulu tarafından belirlenecek yöntemler nedeni ile bu aydınlatma bildiriminde değişiklik yapma hakkı saklıdır.

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