How do I become a member?
You can subscribe to our site very easily. All you need to do is to enter the My Account page and register by typing your e-mail address and the password you want to use to login.
In addition, Google, Facebook, Instagram and Twitter account with a single click you can sign up and login easily.
How do I login?
From the My Account page, you can login with your Username or email address and password. You can also easily login with one click from your social media account.
When you add the product you want to buy to the cart and go to the payment page or click the Buy button you want to buy, you can also log in to the payment page.
Forgot Password, What Should I Do?
How do I change my password?
In order to change your member password, you must first login to the site. You can change your password in the Account Details section. If you don’t remember your password, just click here and enter your username or e-mail address. Instructions for creating a new password will be sent to your member email address immediately.
How do I change my member or billing information?
What are the Advantages of Membership?
You can benefit from special campaigns and discounts organized at various times for our members. We also recommend you to shop as a member for special gifts and bonuses.
What is Information Verification Process?
We can request authentication from some of our customers through our various security filters. The main purpose of the information verification process is for you and our security. For the purpose of real person detection, fraud prevention, your information is recorded in our system for confirmation. In addition, in line with the information received from you, you will be billed without any extra information. Your information is also stored in our encrypted servers, in no way 2./3. not shared with individuals and institutions.
Is my information secure?
All information stored on our website is encrypted and stored and not shared with third parties. Your payment information will not be stored. Turgame employees never ask you for your information such as password / card etc. For your account security, do not share your membership password or credit card information with anyone.
Can I shopping without singing up?
Yeah. You can also shop without a member. However, order tracking, campaigns and discounts to take advantage of the members are recommended to shop.
You may also have to log in to shop for security reasons at various times.
How do I close my membership?
If you want to close and delete your membership, you should send your request at [email protected]
How can I order?
You can complete your order by clicking on the Buy icon from the icons on the buyer’s product page.
In multi-product purchases, you can buy the products you want to buy by adding them to the basket. Once you have added your products to your cart, you can proceed to the payment step in the Cart menu.
When will my order be delivered?
Gift Cards codes are delivered at the time of purchase. You can access the codes of the product you received by clicking on your order from the My Orders page. In addition, the codes are sent to your order e-mail address.
The delivery time is about 5-10 minutes for your play money products that we have to deliver. You can follow your order status instantly from My Orders page.
How can I track my order?
How do I cancel my order?
If your order is not delivered, you can cancel your order. For order cancellation, you should contact Live Support.
How do I pay?
You can pay by wire transfer / EFT. Click here for Bank Account Information.
You can pay by Credit / Debit Card. Click here for details.
You can pay with Alternative Methods. Click here for details.
How can I pay by credit or debit card?
To pay by Credit Card or Debit Card, you can complete the payment process by selecting Credit Card / Debit Card from the payment options.
Why was my payment canceled?
The main reason for the cancellation of your payment with Credit or Debit Card is security. Please use a credit card in your name. For security reasons, you can call the payment company by phone. If the brokerage firm cannot reach you by phone, you may cancel your payment for security reasons.
Is Mobile Payment Available?
There is no mobile payment option on our site. Available payment systems include bank payment, credit card payment, and alternative methods.
You can shop using many currencies on our site. You can use the button below to select the currency you want to use.
G2A Cancels My Payment?
G2A If the payment company has canceled your payment, you must contact the company. You can fill out the support form and get information about cancellation or verify. Click here for G2A Support Form.
Is My Personal Information Protected?
TURGAMEcom guarantees that you will not share your personal information with third parties when you sign up and uses SSL (Secure Sockets Layer) server protocols, which are widely preferred in the world, for the protection of this data. All your information on TURGAME.com is protected by 256-bit encryption technology.
Are my credit / debit card transactions secure?
turgame.co my credit / debit card for payments you make with Turkey is one of the most reliable payment system Payten has been working with the company. When you pay with your credit / debit card, you will be redirected to Paytr’s common payment page which is protected by SSL (Secure Sockets Layer) encryption and you will pay with 3D Secure secure payment system (by entering the confirmation message sent from your bank via SMS to the payment screen). Once you complete the payment, the balance you have uploaded will appear in your account. Your credit card information is never stored on TURGAME.com.
Is my credit card information stored?
Your credit card information is not kept and stored in our system.
Can I return the product that I buy?
All products sold on TURGAME.com are digital code and game money, so there is no refund.
Is it possible to refund my balance?
You can redeem the balance you deposited into your TURGAME.com account using the same payment method you used to upload the balance. For example, if you have loaded a balance with EFT / Money Transfer, the refund will be made to your bank account, and the balance load transactions you will make with your credit card will be refunded directly to the relevant credit card. After making any purchases with your balance, no money or product refunds are possible because the products you purchase are covered by digital content. On the other hand, if you use a portion of the balance you have uploaded to TURGAMEcom, the rest of the balance will not be refunded. In order for your refund request to be approved, you must not have taken any action with the balance you have uploaded.
How can I contact the Live Support Team?
Click here to contact our Live Support team.
Create Support Request
In order to create a Support Request, you must login. Click here to create a Support Request.
My Support Requests
Support You must login to view and respond to your requests. Click here for support requests.
How can I contact the Whatsapp Support Team?
Click here to contact our Whatsapp Support team.
Basic Attention Token
TURGAME User Agreement
This contract contains the necessary rules for you to benefit from the services on our site.
AS A MEMBER OF OUR SITE, YOU AGREE TO THE USER AGREEMENT, YOU ACKNOWLEDGE AND CONFIRM THAT YOU HAVE UNDERSTANDED AND CONFIRMED THE CONTENT OF THE CONTENT AND THE CONVENTION.
TURGAME.com User Agreement (hereinafter referred to as the ‘User Agreement’).
DEME COMMERCE LTD., A provider of all products or services offered in the domain TURGAME.com. and users who are members of the site in order to benefit from these products and services. As a member of the site, the user accepts, declares and undertakes that he / she has read the whole of the User Agreement, understands the whole content and approves all of its provisions.
Site: www.turgame.com, the domain name and the subdomains linked to this domain name DEME COMMERCE LTD. All services and products laid down by the site.
User: A natural or legal person who is a member of the Site and makes use of all the products and services offered on the site under the conditions specified in this agreement.
3. Subject and Scope of the Convention
The subject of the User Agreement is the determination of the services offered on the site, the conditions for benefiting from these services and the rights and obligations of the parties.
The scope of the User Agreement is a statement, such as a warning, a statement and a statement made by the Site in relation to the use, membership and services contained in the contract and its annexes. By accepting the terms of the user agreement, the user accepts all statements made by the site regarding the use, membership, products and services in the site. The User accepts, declares and undertakes that he / she shall act in accordance with all matters specified in the said statements.
4. Membership and Terms of Service Use
a) Membership, the relevant section of the site, the user by the person who wants to become a member by sending the credentials to be registered by the registration process and the site is completed by the registration process is approved. Without the completion of the membership process, the user cannot have the right and authority to be defined in this contract.
b) In order to become a member of the Site, it is necessary to become a minor and, according to article 5.2 of this contract, by the site, temporarily removed from membership or not banned indefinitely from membership. As a minor or as stated above, pursuant to Article 5.2 of this Agreement, any persons who have been temporarily removed from the membership by the site or have been banned from membership for an indefinite period of time will not have the result of being a member of the site.
5. Rights and Liabilities
5.1. Rights and Obligations of User
a) The user shall comply with all the conditions in the User Agreement, the rules specified in the relevant parts of the Site and all applicable legislation, while performing the membership procedures, benefiting from the products and services of the site and performing any transaction related to the products and services on the site. accepts, declares and undertakes that it understands and approves all the terms and conditions specified.
b) The user shall be authorized to disclose his / her confidential / private / commercial information to both the official authorities and the rights holders, in case the alleged violation of the rights of other users and third parties in accordance with the provisions of the applicable mandatory legislation, It accepts, declares and undertakes that it cannot be requested for compensation.
c) Users are solely responsible for the security of their access to the system (Membership Address, TC No, password etc.) used by the users in order to benefit from the products and services provided by the site, and to keep them away from the information of third parties and to use them. The Site has no responsibility, either directly or indirectly, in respect of any and all damages and omissions of users, such as the security, storage, retention of third party access vehicles, and damages suffered or incurred by users and / or third parties.
d) Users accept, declare and undertake that the information and contents provided by them within the Site are correct and lawful. The Site investigates the accuracy of information and content that is transmitted, modified or provided by the users to the Site or uploaded by the Site, and is not responsible and liable to guarantee and warrant that such information and contents are safe, correct and lawful; also can not be held responsible for any damages caused by the failure.
e) Users may not transfer their rights and obligations under the User Agreement, in whole or in part, to any third party without the written consent of the site.
f) The users of the services offered by the site and the users of the site can only conduct transactions on the site for legal purposes. The legal and penal responsibility for each transaction and action made by the users within the site belongs to them. Each User shall not replicate, copy, distribute the pictures, texts, visual and audio images, video clips, files, databases, catalogs and lists contained within the site, in a way that infringes the same or personal rights or assets of the site and / or another third party. accepts, declares and undertakes that it will not act directly or indirectly with the site either through these actions or otherwise. The Site shall not be liable in any way directly and / or indirectly for any damages incurred or incurred by third parties due to the activities of the User Agreement and / or unlawfully carried out on the site.
5.2. Rights and Obligations of the Site
a) The Site reserves the right to change the services and contents offered on the site at any time. The Site may use this right without prior notice and without prior notice.
b) The site may give a link to other websites and / or portals, files or content owned and operated by third parties on the site. These links may be provided by the Site only for ease of reference and do not constitute a declaration or warranty of any kind for the purpose of supporting the person who operates the website or the site or for the information contained in the website or the information it contains. The site does not have any responsibility for portals, websites, files and content accessed through ‘links’ on the site, the services or products provided from the portals or websites accessed through these ‘links’ or their content.
c) The Site may use the user information contained in the site or the user information related to the membership, user security, the performance of his obligation and some statistical evaluations. They can classify and maintain on a database.
d) The Site shall not act as mediator or arbitrator in disputes arising between the users and producers within the scope of the Services provided on the Site.
e) Users and the site are legally independent parties. There is no partnership, representation or employee-employer relationship between them. As a result of the ratification and application of the User Agreement, no partnership, representation or employee-employer relationship is established.
6. Payments and Refunds
Users are obliged to keep documents such as bank receipts and debit vouchers after payments. It may be requested from the user if deemed necessary. The site is not responsible for unpaid payments.
Your payments will be processed in your accounts thanks to your statements. However, the site is not responsible for the damages caused by the incorrect entry of the statements. For easier accessibility and convenience, it is recommended to write customer cell phone number on the remittance / eft transaction via internet.
Credit card payments are made with the brokerage firm. The site shall not be held responsible for any direct or indirect damage caused by the user’s credit card payment.
All products and services sold on the site are digital products.
7. Delivery Times
The delivery time of the purchased product or service is between 1-60 minutes. If there is a problem in stocks or if stocks are exhausted at the end of fast sales during the day, your money is kept by the site in your credit but can be refunded when requested.
8. Incorrect Use of Game Codes and Delivered Game Coins
a) In case of incorrect use of the delivered codes, the site is not obliged to submit new codes.
b) The Site is not responsible for any Errors that may occur in your Game Money orders.
10. Other Provisions
10.1. Intellectual Property Rights
a) All elements of the Site (including but not limited to design, text, image, html code and other codes) (works subject to the copyright of the site) are used under the license rights owned by the site and / or by a third party by the site. . Users may not resell, share, distribute, exhibit, reproduce, reproduce, or reproduce, or otherwise allow the site to access or use the products and services of the Site; otherwise, they shall be liable to cover the amount of compensation requested by the third party for the damages incurred by third parties including, but not limited to, licensors, and any other obligations, including but not limited to the court fees and attorney’s fees.
b) All rights of the Site to all property, personal rights and business information, including the site products and services, site information, site copyrighted works, site trademarks, site commercial appearance or any material and intellectual property rights owned by the site. It reserved.
10.2. Contract Changes
The Site may, at its sole discretion and unilaterally, modify this User Agreement by posting it on the Site at any time it deems appropriate. The amended provisions of this User Agreement shall become effective on the date of announcement; the remaining provisions shall remain in full force and effect and shall continue to give effect. This User Agreement may not be modified by the user’s unilateral statements.
10.3. Force Majeure
In all cases considered to be legally ild force majeure a, the Site shall not be liable for any of its obligations as defined in this User Agreement or for failing to perform or execute it. These and other situations shall not be deemed to be delayed, incomplete or non-performance or default for the site, or for any of these claims, the site may not be liable under any name. The term, force majeure ön means that it cannot prevent the natural disasters, riots, wars, strikes, communication problems, infrastructure and internet faults, including power outages and bad weather conditions, but not limited to the reasonable control of the related party, but not to the extent necessary, will be interpreted as inevitable events.
10.4. Applicable Law and Authority
TRNC Girne Accident Courts are authorized to resolve any disputes arising from this contract.
5.10. Termination of Contract
This User Agreement will remain in effect as long as the user is a member of the site and will continue to give rise to the provisions and results between the parties; the expiry of the membership of the user or the termination of his temporary or permanent membership will be deemed to have ended.
The Site may terminate this Agreement, unilaterally, in the event that users violate this User Agreement and / or the similar rules of use, membership and services in the site, and in particular if: we will be obliged to:
a) The user is in a manner to cause harm to the operation of the site by using any method,
b) The user has made another user account for himself / herself,
c) The user is present in the elephants who are in danger of infringing and / or threatening the rights of third parties.
Additional Terms and Conditions; EULAs
When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the “G2A Pay services provider”) to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A.COM is becoming Merchant of Record over your purchase.
G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements which can be found under the link https://pay.g2a.com/terms-and-conditions and are not subject to the Terms on this website.
In order to proceed the payment transaction, you temporary entrusts the G2A.COM with subject of the transaction, and G2A.COM takes responsibility for the product and for the transaction processing.
You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.
For customer service inquiries or disputes, You may contact us by email at [email protected] Questions related to payments made through G2A Pay services provider payment should be addressed to [email protected]
Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.
11. Contract Attachments
For all your questions
E-mail Address: [email protected]
Website Address: https://www.turgame.com
Letter Address: Namık Kemal Caddesi Yetkili İş Merkezi No:6 Girne / KKTC
You can also contact us from our Contact page.
We will use your IP address on our servers to troubleshoot problems and manage our website. Your IP address will be used to identify you and your shopping cart and collect your explicit demographic information. All IP records in the registration, payment and shopping process will be recorded by our system for security.
Cookies are used to keep track of your shopping cart and to prevent the same ads from appearing in succession. Cookies are used to provide content for your interests and to store your password so that you do not enter the password over and over again.
DEME COMMERCE LTD. Is not responsible for the privacy policies and contents of external links on TURGAME.com.
On our site’s registration form, our users must enter their contact details (name, phone, email address), and personal information (ID Number).
We do not share the contact information we receive in this form with any persons and institutions except the official institutions. Contact information will also be used when we need to contact our users and will be shared with other official authorities who wish to contact our user.
Our users can delete their records from our system depending on their requests. It is sufficient for the user to send an e-mail to [email protected] to delete the membership registration.
Personal information will be used to authenticate our users in the system and, if necessary, to verify the identity of the person. Statistical information and profile information is also collected in our site. This information can be used in all situations. This information will be used to monitor visitor movements and provide personalized content.
Payment & Order
For some reasons, the personal information of the customer who makes payment or orders by the bank, credit card payment system agent or government agencies, payment receipt IP address etc. various information can be requested and information can be shared with these institutions.
In this case, your bank or TURGAME.com will contact you with your registered information and request confirmation of your order. In order for your bank and TURGAME.com to reach you, please make sure that your personal information is up-to-date and accurate when registering to our website.
Important Reminder: Your order may be canceled if your telephone number is not reached during the security check.
Please make sure that the phone number you entered on TURGAME.com is correct. Any information regarding your order will be made through your registered phone number and your e-mail address.
Correction / Renewal
Our users have the right to change all the information stored on our website at any time. Approved members must communicate this request via live support line.
For all your questions
E-mail Address: [email protected]
Website Address: https://www.turgame.com
Letter Address: Namık Kemal Caddesi Yetkili İş Merkezi No:6 Girne / KKTC
You can also contact us from our Contact page.
TURGAME Return Policy
ARTICLE 1- CONDITIONS
Since all of the products purchased on our site are digital content, there is absolutely no cancellation or refund. For virtual game coins that you buy, you will be refunded if you return the in-game virtual money.
ARTICLE 2 – BAD PRODUCTS
If the code you purchased is incorrect, the cancellation / return / exchange process is done after the necessary checks are performed. If you think the code you purchased is incorrect, you can contact our Live Support team.
ARTICLE 3 – REFUND PROCESS
Refund will be made within a maximum of 7 days if a refund of the successful product is requested.